Refund policy

30-day returns for eligible products

You may request a return of unopened, unused, non-custom-tinted products within 30 days of delivery or office pickup. Items must be in their original packaging, with seals intact and proof of purchase. Opened or used material is not eligible for a change-of-mind return.

How to request a return

Email alltimepaintandplaster@gmail.com or call/text (201) 701-8248 with your order number and the items you wish to return. Contact us before sending products back so we can confirm eligibility and provide return instructions. Authorized returns go to All Time Paint & Plaster, 1581 Route 23 South, Suite #1, Wayne, NJ 07470. In-person returns are by appointment.

Custom colors and sample labor

Custom-tinted products are final sale for change-of-mind returns. Completed custom sample-board preparation and application labor are also final sale. The preparation fee covers labor and the board; the finish product is a separate purchase. If you need to cancel before tinting or sample work begins, contact us promptly so we can confirm whether the order can still be canceled.

Damaged, defective or incorrect items

Please inspect your order on receipt. Contact us promptly if an item is damaged, defective or incorrect, including your order number and photos if available. We will review the issue and arrange the appropriate replacement, refund or other resolution. Final-sale exclusions do not remove remedies for damaged, defective or incorrectly supplied goods or rights that cannot be excluded by law.

Return costs

For an eligible change-of-mind return, the customer pays return transportation costs. Original delivery or shipping charges are not refunded for change-of-mind returns. If we supplied an incorrect or defective item, we will arrange the appropriate return or replacement costs. No restocking fee is charged for an eligible return under this policy.

Refunds and exchanges

After receiving and inspecting the return, we will notify you of the approval or reason for rejection. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. Contact us if you have not received confirmation or your refund. For an exchange, contact us to arrange the return and replacement purchase.

Contact

All Time Paint & Plaster
1581 Route 23 South, Suite #1, Wayne, NJ 07470
alltimepaintandplaster@gmail.com
(201) 701-8248
Office visits and returns by appointment.